Monday 12 October 2009
My sister is coming
My sister is coming on this Thursday :) I have many plans to do with her. I am already very excited and looking for the moment she will arrive.
Friday 9 October 2009
What am I doing these days
It has been long time I didn't write anything to my blog(you see, I was very busy, :)
For nearly a month I was working on Technical Support ToRs document, which has never written before. As we are trying make our processes align with ITIL, this was one of the study we should be completed shortly. With this ToR doc, we are aiming to clarify the process dealing with OMIS and ICC. During the whole month I met with very different people around, and collected as much info as I could, and finally understood the workflow between SD, OMIS and ICC (I know these acronyms are crazy) and drew work flows and wrote the basic and alternative flows. It is not finished yet, but most of the work is done. At the end of this study now I am much clearer about the work processes here, and I think they have also much clearer idea, compared to past.
And it is not all, before that I started working on runbooks, especially service runbook, but of course service runbook could not exist without server runbook, so I also involved server runbook template study. At fist I searched internet hoping to find a well-prepared template but it was not possible. I also asked all my friends around, but they never did before so they couldn't help. At the end, I sat down and prepared one, and after some negotiations, I think next week I will finalize it and add to the ToR doc.
Last, but not least, I am also working on 'applications takeover project', which means that, there are many applications around, they are running live but unfortunately not under ICT control. So whenever an incidents happens with the applications they are not able to request help from ICT, unless it is not under ICT portfolio. So we have started an initiative, are contacting with the application owners and explaining the project and starting a takeover project, which leads everyone to a happy end.
For nearly a month I was working on Technical Support ToRs document, which has never written before. As we are trying make our processes align with ITIL, this was one of the study we should be completed shortly. With this ToR doc, we are aiming to clarify the process dealing with OMIS and ICC. During the whole month I met with very different people around, and collected as much info as I could, and finally understood the workflow between SD, OMIS and ICC (I know these acronyms are crazy) and drew work flows and wrote the basic and alternative flows. It is not finished yet, but most of the work is done. At the end of this study now I am much clearer about the work processes here, and I think they have also much clearer idea, compared to past.
And it is not all, before that I started working on runbooks, especially service runbook, but of course service runbook could not exist without server runbook, so I also involved server runbook template study. At fist I searched internet hoping to find a well-prepared template but it was not possible. I also asked all my friends around, but they never did before so they couldn't help. At the end, I sat down and prepared one, and after some negotiations, I think next week I will finalize it and add to the ToR doc.
Last, but not least, I am also working on 'applications takeover project', which means that, there are many applications around, they are running live but unfortunately not under ICT control. So whenever an incidents happens with the applications they are not able to request help from ICT, unless it is not under ICT portfolio. So we have started an initiative, are contacting with the application owners and explaining the project and starting a takeover project, which leads everyone to a happy end.
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